One-time purchases
Single and Duo are one-time purchases for one or two videos. There is no recurring subscription charge to cancel. The price and any applicable taxes are shown at checkout before payment.
When you can request a refund
If a verified technical or security problem prevents us from delivering your purchase and we cannot fix it, you may request a refund. We also provide refunds when required by applicable law.
Completed videos and unused credits
A completed video may look different from your photo or expectations. We do not offer cash refunds solely for differences in likeness or style, a change of mind, an incorrect photo or costume description, unused credits, or credits used for a successful video, unless applicable law requires one. Credits returned after a failed generation are not a cash refund.
Failed generations and credits
If a paid video cannot be created, the credits charged for it are returned to your account. If you do not see them, email support so we can review the request. A credit return is different from a refund of the original payment.
Request a refund review
If you believe your purchase qualifies under this policy, email us from the address used for your account. Include your purchase date, receipt or order reference, and a short description of the issue. Never send full payment card details.
Contact
For refund questions, contact us at support@imsorryilied.org.